Setting Client Expectations: The Deep Dive

Setting Client Expectations: The Deep Dive

 Today’s Can We Talk is a conversation about, well, miscommunication. Soon we’ll dive into the topic of demanding clients’ respect (You’ll have to tune in for that one next week!) For now, though, we need to look at a potential source of disrespect: the misconceptions that your clients have in regards to your work. Your…

Five Days of Focus – Proposals, Contracts, and MSAs
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Five Days of Focus – Proposals, Contracts, and MSAs

We’re getting ready for 2021 with Five Days of Focus on Project Management essentials. This is Day 1. Our topic du jour? How to use your proposal, contract, and/or Master Services Agreement to set proper client expectations. Nobody argues about the importance of finding the best contractual arrangement for you and your client, and that…

Making Your New Year’s Resolutions an Agency Improvement Project
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Making Your New Year’s Resolutions an Agency Improvement Project

Everyone loves making New Year’s resolutions, only to be disappointed by February when they haven’t stuck. Whether it’s losing weight, dropping a bad habit, or starting a new venture, it’s tough to maintain our new year’s goals through December of the next year.   Let’s face it: without motivation, and without a concrete plan, most resolutions…

Where Core Web Vitals Fit in Your SEO Strategy with Mike Gburski
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Where Core Web Vitals Fit in Your SEO Strategy with Mike Gburski

The party never stops with our Can We Talk members! This week we had the opportunity to hear from Michael “Mike” Gburski, founder of JadeFire Development. Mike’s a truly wonderful soul who focuses primarily on helping nonprofit organizations stand out and share what they believe in across the Web. On top of being a self-proclaimed…

Helping Your Client Find their Website Identity with Imogen Allen
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Helping Your Client Find their Website Identity with Imogen Allen

If I asked you to describe what your client’s agency does, would you be able to do it in a way that convinces me to buy what they’re selling? (I’d hope so; it’s typically what they pay us for!) Now, what if I asked you to do the same, but with your own agency, in…